Privacy Policy

Effective Date: 04/06/2025

Last Updated: 04/06/2025

1. Introduction

Specialist Medical Resources Foundation (SMRF) is committed to safeguarding the privacy of our supporters, volunteers, and website visitors. This policy outlines how we collect, use, store, and disclose personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Personal Information We Collect

We may collect:

  • Name, email address, phone number, and residential or postal address

  • Payment details for donations or purchases

  • Information provided via forms, surveys, or event registrations

  • Any other details voluntarily submitted

3. How We Collect Your Information

Personal information is collected through:

  • Online forms, registrations, and donation transactions

  • Email and phone communications

  • Website interactions, including cookies and analytics

4. Why We Collect Personal Information

SMRF collects personal data to:

  • Process donations and issue receipts

  • Provide updates, newsletters, and event invitations

  • Improve our services and website functionality

  • Maintain volunteer and supporter records

  • Meet legal and regulatory obligations

5. How We Store & Protect Your Information

SMRF takes reasonable steps to secure personal information from misuse, loss, or unauthorised access. Access to personal data is restricted to authorised personnel only.

6. Disclosure of Personal Information

We do not sell or rent personal information. However, we may share data with:

  • Third-party service providers assisting with payment processing, email communications, or website hosting

  • Legal authorities, if required by law

  • Partner organisations for collaborative projects (with consent)

7. Access & Correction of Personal Information

You have the right to:

  • Request access to personal information we hold about you

  • Correct or update your details

  • Opt out of marketing communications

  • Request deletion of your information, subject to legal requirements

8. Cookies & Website Tracking

Our website may use cookies to improve user experience and analyse site traffic. You can adjust your browser settings to disable cookies if preferred.

9. Complaints & Contact Information

If you have concerns about how SMRF manages your personal information, please contact us:

📧 Email: smrf@smrf.org.au

📍 Address: PO Box 306, Wagga Wagga NSW, 2650

We will respond to privacy-related inquiries in accordance with the Office of the Australian Information Commissioner (OAIC) guidelines.